Tag Archives: communication

What to do when you get one of those heart-racing emails

KLR note All the emotions

You know when you get one of those emails or texts that gets your heart really racing?  Something has gone wrong or has been difficult with someone (from a friend to a client to a supplier or whoever), and you’ve been communicating with them for a little while. And at first you were okay, just

Tell the story (disasters and failures and all)

Tell the story (disasters and failures and all)

I’m so tired of hearing success stories with a little one-liner to hard times. “I lost three businesses, was 100k in debt, and THEN I TRIUMPHED and am the raving success you see now.” That’s not a story: it’s an ending. (And it’s not even a true ending, because they’re still going.) This week I